Frequently Answered Questions

Do you have a warranty on your plants?


Yes. You, the customer, are responsible for proper watering of any sod or plants installed. Improper watering voids guarantee. Plant guarantee is valid one year from installation date: customer pays the plant replacement cost, while plant procurement and installation is provided at no charge, limited to one replacement per plant. Living plants may not qualify.




What is your process and how long does it take?


  1. Connect
    • Send us a consultation request at the bottom of this page, or call and text us at 314-890-9492
    • We'll set up a time to visit your property to discuss the issues you're facing. While we're there, we'll take photos and measurements to build your estimate.
  2. Design/Estimate
    • You can expect to receive your proposed design and the corresponding estimate via email within two weeks or sooner, unless otherwise communicated.
    • Review and respond with questions, concerns, and changes until we agree on a plan
  3. Scheduling and Implementation
    • We'll keep you in the loop about when you can expect us.




Can my project be completed in stages?


Yes! When we come for your free estimate, you can show us every problem part of your yard and we will seperate the estimated costs so you can choose which aspects to complete whenever you want.




How do I take care of my new landscaping?


Our crew will leave you with a watering guide, which you can also view here. Let us know at tony@freshstartenterprise.com if you have any questions.




Do I have to be home when you're there?


Not necessarily. It would be helpful to have the following things covered if you don't plan on being home:

  1. Provide parking access via the driveway or the street close to the property.
  2. Unlock the back gate if we need access to the rear of the property.
  3. If you have a hose visible, we will water any installed plants before leaving.




Who will work on my property?


You can meet our crew here. We'll be wearing navy or green FSO branded shirts or jackets and will introduce ourselves if you're home.




What is the best time of year to install new plants?


Spring and fall are the best times to plant perrenials, shrubs, and ornamental trees. Plant after the summer heat and before the first frost -- September and October in St. Louis -- gives plants time to grow strong roots over the winter and requires less maintenance up front. Spring planting can happen after the last frost and before the worst heat of summer, which is typically mid-March through June. Planting in the spring will require more watering throughout the first year, up to 3-4 times weekly through the summer through frost. That being said, it is possible to play year round with success, provided that the proper care is taken care of the plants after installation.